Versand

Important Made-to-Order Notice

Many Plushhie™ products are made specifically after an order is placed rather than being taken from ready-to-ship inventory.

Production time and shipping time are separate.

For most made-to-order products, the estimated timeframe is:

• Production and processing: 5–15 business days
• International shipping after dispatch: 5–10 business days
• Estimated total timeframe: 10–25 business days

These estimates begin after the order is successfully placed and payment is confirmed.

Business days do not include Saturdays, Sundays, public holidays, carrier holidays, or customs closures.

Ready-to-Ship Products

Products specifically identified as ready to ship are normally processed within 1–3 business days.

The 1–3-business-day processing estimate does not apply to made-to-order, custom-made, personalized, pre-order, or high-demand products unless expressly stated on the product page.

Production and Processing

Processing includes:

• Payment and order verification
• Production or customization
• Product preparation
• Quality inspection
• Packaging
• Transfer to the international carrier

Customers may receive a tracking number near the end of the processing period. Tracking may not update immediately after the label is created because the package must first be received and scanned by the carrier.

Estimated Delivery Dates

All production and delivery periods are estimates unless a date is expressly described as guaranteed.

Estimated shipping time begins when the package is dispatched, not when the order is placed.

Orders may take longer because of:

• High order volume
• Product customization
• Production interruptions
• Quality-control requirements
• Public holidays
• Weather conditions
• Customs inspections
• Carrier congestion
• Remote delivery locations
• Incorrect or incomplete addresses
• Events outside our reasonable control

We will not intentionally hold an order without providing appropriate information to the customer.

Processing Delays

When we reasonably expect that an order will not be dispatched within the latest stated processing estimate, we may contact the customer with:

• An updated dispatch estimate
• The reason for the delay
• Available order options

Where required by applicable law, the customer will be allowed to accept the revised timeframe or cancel the unshipped order for a refund.

Failure to respond to a delay notice will be handled in accordance with applicable law and the instructions included in that notice.

Tracking Information

When an order is dispatched, tracking information will be sent to the email address provided at checkout.

Customers are responsible for monitoring tracking and contacting us promptly if:

• Tracking does not update for an extended period
• The address shown is incorrect
• The carrier requests additional information
• The package is marked delivered but cannot be located

Tracking may show limited updates while a package is travelling between international facilities.

Multiple Packages

Orders containing multiple products may be shipped separately because items can be completed at different production facilities or at different times.

Customers may receive more than one tracking number. Receiving one part of an order does not necessarily mean the remaining items are missing.

No additional shipping fee will be charged solely because an order is divided into multiple packages.

Address Accuracy

Customers must provide a complete and accurate:

• Full name
• Street address
• Apartment or unit number
• City
• State, province, or region
• Postal code
• Country
• Telephone number, where required by the carrier

Address-change requests should be submitted within 12 hours of purchase.

We cannot guarantee an address change after production or fulfillment has begun. Once a package has been dispatched, we may be unable to redirect it.

Plushhie™ is not responsible for delivery problems caused by an incorrect or incomplete address entered by the customer. Reshipping fees or return-to-sender costs may apply where permitted by law.

Customs, Taxes, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or local handling charges.

Unless otherwise stated at checkout, these charges are determined by the destination country and are the customer’s responsibility.

Customs processing may extend the estimated delivery period. We cannot control customs inspections or clearance times.

Refusing a package because of customs charges may result in return shipping or handling deductions from any eligible refund where permitted by law.

Carrier Delays

After an order has been transferred to the carrier, delivery can be affected by circumstances outside our direct control.

A package is not automatically considered lost because tracking is temporarily delayed or because it arrives after the estimated delivery date.

Customers should contact info@plushhie.com when tracking has not updated for an extended period. We will review the tracking and may open an investigation with the carrier.

Lost Packages

An order may be treated as lost when:

• The carrier confirms that the package is lost
• The carrier investigation is completed without locating the package
• Tracking shows no delivery or meaningful movement beyond a reasonable investigation period

When a package is confirmed as lost, we will offer an appropriate replacement or refund.

Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be located, the customer should first:

• Verify the delivery address
• Check with household members
• Check with neighbours
• Check entrances, reception areas, mailrooms, parcel lockers, and safe locations
• Contact the local carrier

The customer should then contact us as soon as possible, preferably within seven days of the delivery scan.

We may request written confirmation or additional information to support the carrier investigation.

Refused, Unclaimed, or Returned Packages

If a package is refused, unclaimed, or returned because of an incorrect address, the customer may be responsible for:

• Return-to-sender fees
• Additional reshipping charges
• Customs or handling fees
• Unrecoverable original shipping expenses

Once the returned package is received and inspected, we will contact the customer regarding reshipment or any eligible refund.

Delivery Responsibility

Our responsibility is to prepare the order, dispatch it to the address entered at checkout, provide available tracking information, and reasonably assist with delivery problems.

Nothing in this policy excludes or limits liability that cannot legally be excluded or limits the customer’s statutory consumer rights.

Contact Information

For shipping questions, tracking concerns, address corrections, or delivery problems, contact:

Email: info@plushhie.com